Return Policy

 

Effective Date: 19 Jul 2025

At Ostagoo.com, your satisfaction is our priority. As an online marketplace, we facilitate returns in cooperation with our sellers based on the conditions outlined below.

 

 

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1. Overview

 

Ostagoo is a marketplace platform, not a direct seller.

 

Each seller may have their own return terms, but Ostagoo encourages sellers to follow a fair return policy to ensure buyer satisfaction.

 

This policy outlines general return guidelines that most sellers follow.

 

 

 

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2. Return Eligibility

 

An item may be eligible for return if:

 

It was received damaged or defective

 

It does not match the product description or images

 

The wrong item was delivered

 

It is unused, in original packaging, and returned within the specified time window

 

 

 

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3. Return Window

 

Buyers must request a return within 3 to 7 days of receiving the item (depending on the seller's policy).

 

Return requests made after this period may be denied unless approved by the seller.

 

 

 

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4. How to Request a Return

 

1. Login to your account on Ostagoo.com

 

 

2. Go to Orders > Request Return

 

 

3. Select the item and provide:

 

Reason for return

 

Photos/videos if the item is damaged or incorrect

 

 

 

4. Wait for the seller to review and approve the return request (typically within 3 business days)

 

 

5. Once approved, you’ll receive return instructions

 

 

 

 

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5. Return Shipping

 

The buyer is responsible for return shipping costs unless:

 

The item was damaged, defective, or incorrect

 

The seller explicitly offers free returns

 

 

Returned items must be shipped back using a trackable service.

 

 

 

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6. Non-Returnable Items

 

The following items cannot be returned, unless they arrive damaged or faulty:

 

Perishable goods

 

Digital/downloadable products

 

Personalized or custom-made items

 

Health, hygiene, and beauty products if opened

 

 

 

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7. Return Approval and Inspection

 

Once the item is received, the seller will inspect it within 3 days.

 

If approved, the refund process will begin (see Refund Policy for details).

 

If the returned item is used, damaged, or incomplete, a partial refund or rejection may occur.

 

 

 

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8. Ostagoo Support & Disputes

 

If a seller does not respond or you face issues during the return process, contact Ostagoo Support at:

📧 support@ostagoo.com

We may step in to review the case and ensure fair resolution.