Cancellation Policy 

 

Effective Date: 19 Jul 2025

At Ostagoo.com, we aim to offer flexibility and fairness in the order process. This Cancellation Policy outlines how and when orders may be cancelled.

 

 

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1. Order Cancellation by Buyer

 

Buyers can cancel their orders before the order is processed or shipped by the seller.

 

To cancel an order:

 

1. Login to your Ostagoo account

 

 

2. Go to Orders > Cancel Order

 

 

3. Select the order and click Request Cancellation

 

 

 

Once a seller processes or ships the order, cancellation may no longer be possible.

 

 

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2. Order Cancellation by Seller

 

Sellers may cancel an order under certain conditions, such as:

 

The item is out of stock

 

Pricing or listing errors

 

Delivery is not possible due to service limitations

 

 

If a seller cancels an order, the buyer will be notified immediately, and a full refund will be issued.

 

 

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3. Instant Cancellations (Pending Payment Orders)

 

If an order was placed but not paid yet, it can be cancelled instantly by either party without any approval process.

 

 

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4. After Shipping

 

Once an order has been marked as shipped, it can no longer be cancelled.

Buyers will need to follow the Return Policy after receiving the product.

 

 

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5. Refund After Cancellation

 

If payment was already made, and the order is eligible for cancellation, the buyer will receive a full refund to the original payment method.

 

Refunds are typically processed within 5–10 business days, depending on the bank or payment provider.

 

 

 

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6. Exceptions

 

Certain types of products or sellers may have non-cancellable orders, including:

 

Made-to-order or custom products

 

Digital goods or downloadable items

 

Time-sensitive or perishable products

 

 

These exceptions will be clearly stated on the product page.

 

 

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7. Need Help?

 

If you’re facing issues cancelling an order, contact Ostagoo Support:

📧 support@ostagoo.com

We’re here to help ensure fair and fast resolutions.