Refund Policy 

 

Effective Date: 19 Jul 2025

Thank you for shopping on Ostagoo.com. We strive to ensure a satisfying experience for both buyers and sellers. Below is our refund and return policy, which governs how refunds are handled on the platform.

 

 

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1. General Policy

 

Ostagoo is a marketplace platform, not a direct seller.

 

Each seller on Ostagoo may have their own return/refund policies.

 

Buyers are advised to review the product description and the seller’s policy before purchase.

 

 

 

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2. Refund Eligibility

 

A buyer may request a refund if:

 

The item was never delivered.

 

The product arrived damaged, defective, or significantly different from the description.

 

The wrong item was delivered.

 

The order was cancelled before it was processed or shipped.

 

 

 

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3. Refund Process

 

1. Submit a Request:

Contact the seller directly through your account dashboard, or email support@ostagoo.com within 48 hours of receiving the item.

 

 

2. Provide Evidence (if required):

 

Photos or videos of the product issue

 

Order number and description of the problem

 

 

 

3. Seller Review:

The seller will review your request within 3 business days. If approved, they will initiate a refund or offer an exchange.

 

 

4. Ostagoo Mediation (if needed):

If no response is received from the seller or a dispute arises, Ostagoo support will step in to mediate.

 

 

 

 

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4. Refund Method & Timeframe

 

Approved refunds will be processed to your original payment method.

 

Refunds typically take 5–10 business days, depending on your bank or payment provider.

 

 

 

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5. Non-Refundable Items

 

Refunds may not be granted for:

 

Digital/downloadable products

 

Perishable items

 

Personalized or custom-made products

 

Items damaged due to misuse or negligence after delivery

 

 

 

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6. Shipping Costs

 

In most cases, the buyer is responsible for return shipping costs, unless the seller agrees to cover them.

 

Original shipping charges may not be refunded unless the return is due to seller error.

 

 

 

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7. Order Cancellation

 

Orders may only be canceled before they are processed or shipped.

 

To cancel, go to your order history or contact the seller immediately.

 

 

 

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8. Contact Us

 

If you have questions or need help with a refund request, contact our support team:

📧 support@ostagoo.com

🌐 www.ostagoo.com